Avaya is Focusing to Innovate it’s Core Products

Avaya is Focusing to Innovate it’s Core Products

Experience Avaya Asia Pacific 2019 came to APAC for the second time with one clear vision: to elevate communications to the next generation of engagement, and connecting enterprises to three key stakeholders (workforce, customer and community) with secure and intelligent experiences. The event brought Avaya senior leadership team from the USA as well as Asia to communicate Avaya new vision, mission, and strategy with partners and clients, and the importance of creating long term sustainable value. Avaya new mission is to transform digital communications software, services, and devices for all sizes of businesses. During the event, Avaya also showcased Avaya Intelligent Xperiences (Avaya IX) which consist of three key components; IX Workplace, IX Contact Centre and IX Mobility. In 2018 Avaya announced that it has completed its debt restructuring and emerged from bankruptcy with a new board and leadership team in place. Jim Chirico, the company’s former chief operating officer, has replaced Kevin Kennedy as chief executive and president. Avaya has...
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e-Commerce Enablers

e-Commerce Enablers

PDF: e-Commerce Enablers The internet has opened up an ocean of possibilities for Businesses across the world. The retail industry has already been impacted massively by the online world. The e-Commerce is now a new norm. e-Commerce continues to be the primary driver of retail revenue growth, with an estimated worldwide revenue increase from $1.5 trillion in 2015 to $2.3 trillion in 2018 (53% growth). There is an estimated base of almost 2 billion e-shoppers worldwide, future developments such as virtual retailing are accelerating the transition from instore buying to everywhere shopping....
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Quinnox iBeacon Technology Platform; Empowering Customer Journey

Quinnox iBeacon Technology Platform; Empowering Customer Journey

This IDC Retail Insights Perspective discusses the importance of location-based technology platform and its potential benefits to brick and mortar retail environment. Specifically, it discusses the Quinnox iBeacon technology platform, which enables retailers to drive foot traffic, increase basket size, and gain customer insights. This study also shares essential guidance for retail enterprises to best reap the benefits of rapidly emerging beacon application."In a world in which customers are always connected through mobile devices, location-based technology enables retailers to engage their customers in real time. At the same time, this technology is part of a greater recognition that the network can create new business opportunities and empower innovation in customer engagement and shopping journey," says Mike Ghasemi, research director, IDC Retail Insights, Asia/Pacific. Purchase this study ...
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Disruptive Technology – Runners and Riders

Disruptive Technology – Runners and Riders

LogiSYM_February_2017_Digital.pdf (Page 39) In today’s challenging and dynamic business environment where the business model is constantly shifting followed by heightened uncertainty from a still weak global recovery and the impact of the new US president economic policy, many business leaders face a daunting question; What is the next disruptive technology and how do we tackle the disruptor? There are several different interpretations of disruptive technology but there is no singularity and standard definition as disruption doesn’t necessarily associate with a technology trend but involves business strategy across industry segments and markets. To simplify the above statement, any disruption is made up of three core components; process, technology, and people. Although the role of the technology is undeniable but a disruption involves a shift in mindset around the value of products, services, channels, and any aspect of business operations. Read more in Logisym Magazine ...
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