Omni-Experience & Cross-Border eCommerce Transforming Retail

Omni-Experience & Cross-Border eCommerce Transforming Retail

This IDC Retail Insights Perspective provides an overview of the Omni-Channel Retailing Conference (OCRC) 2017, held in Hong Kong on June 13 and 14. The OCRC is in its sixth year and co-located with the Retail Asia Expo. Over 50 delegates from retail, technology, and digital marketing companies gathered to share the latest insights, trends, and challenges that disrupt the retail industry. "Over the past eight years since IDC first introduced the omni-channel concept, retailers are still struggling with how to transform their businesses into an omni-channel business model. Transformation into omni-channel commerce requires leadership commitment and alignment among all key stakeholders of the organization, and it requires investments that will help the retailer grow the revenue and profitability consistently," says Mike Ghasemi, research director, IDC Retail Insights Asia/Pacific. Purchase On-line Presentation...
Read More
Retail Digital Transformation Is Gaining Momentum in Asia

Retail Digital Transformation Is Gaining Momentum in Asia

This IDC Retail Insights Perspective provides a summary of the recent Asia Retail Congress held in Mumbai, India, on February 13 and 14, 2017. Over 200 delegates from different retail sectors attended the event to hear about the latest trends in retail digital transformation and omni-channel retailing. As retailers have fully accepted the new retail landscape, wherein customer experience is a must-have competency, they are fully embracing the need to transform how they go to market."Digital transformation has shifted the retail industry landscape and disrupted the traditional retail business model, creating smoother shopping journey to consumers. Retailers must recognize and drive digital transformation in order to deliver easy, convenient, frictionless, and available anytime, anywhere shopping experience," says Mike Ghasemi, research director, IDC Retail Insights Asia/Pacific. Purchase this study ...
Read More