Digital Café 2.0 – A Roadmap for Future Café

Digital Café 2.0 – A Roadmap for Future Café

According to Business Insider, the global coffee market is valued at approximately US$ 102.15 Billion in 2019 and is expected to reach revenue worth US$ 155.64 Billion by 2026. Also, it is worth noting that at least 500 billion cups of coffee are consumed each year. However, Covid-19 has all but decimated the hospitality industries. The primary factor driving the café market growth is the rise in demand for coffee consumption due to an increase in awareness of the health benefits of coffee and increased income levels in various developing and emerging countries. DOWNLOAD NOW ...
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Hyper-Acceleration in Retail

Hyper-Acceleration in Retail

Today’s retail landscape is changing rapidly and dramatically. Driven by technological advances, the impact of the pandemic and economic shift. The retail industry is entering an era where technology, human capital, and experiments are more available and affordable than at any time in history. The pandemic has also fanned the flames and speeds up the digital transformation that already began ten years ago. Small and Medium-sized retailers (SMR) are struggling to retain their customers amid faster-growing online shopping. Foot traffic on last Black Friday fell nearly 50 percent from 2019 as shoppers now stay away from physical stores due to Covid-19 and access to online stores. DOWNLOAD NOW ...
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Avaya is Focusing to Innovate it’s Core Products

Avaya is Focusing to Innovate it’s Core Products

Experience Avaya Asia Pacific 2019 came to APAC for the second time with one clear vision: to elevate communications to the next generation of engagement, and connecting enterprises to three key stakeholders (workforce, customer and community) with secure and intelligent experiences. The event brought Avaya senior leadership team from the USA as well as Asia to communicate Avaya new vision, mission, and strategy with partners and clients, and the importance of creating long term sustainable value. Avaya new mission is to transform digital communications software, services, and devices for all sizes of businesses. During the event, Avaya also showcased Avaya Intelligent Xperiences (Avaya IX) which consist of three key components; IX Workplace, IX Contact Centre and IX Mobility. In 2018 Avaya announced that it has completed its debt restructuring and emerged from bankruptcy with a new board and leadership team in place. Jim Chirico, the company’s former chief operating officer, has replaced Kevin Kennedy as chief executive and president. Avaya has...
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Liquor Stocktaking; Transforming the Bar Operations and Improving the Business Bottomline

Liquor Stocktaking; Transforming the Bar Operations and Improving the Business Bottomline

Inventory management and stocktaking are painful processes in the retail industry. However, it can be a far more daunting task for the liquor retail sector due to variances in the quantity of product sold and the level of estimation. Liquor stocktaking has always been a challenge for pubs, bars, clubs, hotels and other hospitality businesses given the fact that there are not many accurate as well as cost-saving options in the hospitality sector. Knowing how much liquor you have on hand at any given time is essential so that F&B manager make sure that the inventory is making it into the menu items and out to paying guests. Also, reliable and efficient stocktaking prevent overpouring as well as theft and wastage in the F&B operation. Most bars rely on pen and paper, physical counting and estimating the liquor left in the bottle. Current stocktaking takes a lot of time. But it’s absolutely necessary to ensure that your profits are not...
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Oracle OpenWorld Asia 2019; The Fate of Your Business Depends on Data and Adaptive Intelligence

Oracle OpenWorld Asia 2019; The Fate of Your Business Depends on Data and Adaptive Intelligence

The Oracle OpenWorld came to Asia for the first time with one key message: Oracle has a diverse business application portfolio that is powered by Oracle Adaptive Intelligence Apps. The event was held at Marina Bay Sands, Singapore on March 26 and 27, 2019 and brought thought leaders from other regions as well as Asia to speak about business transformation and the importance of building a data-driven organization. The theme of the conference was “Create Your Tomorrow, Today” which resonated well with the audience. The annual technology event also showcased a carefully selected Oracle’s solutions as well as the technology partners such as Deloitte and IBM. For two decades, Oracle’s vast community of technology and business professionals has come together at Oracle OpenWorld to learn about the latest product innovations and roadmaps, and get inspired. Attendees of this year’s event had access to educational sessions, including main-stage and product keynotes, product training, presentations on emerging technologies, meet-ups with product experts, and...
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RPA (Robotic Process Automation) in Hospitality: Opportunities for Success & Pitfalls to Avoid

RPA (Robotic Process Automation) in Hospitality: Opportunities for Success & Pitfalls to Avoid

Robotic process automation (RPA) is an emerging application of software embedded with artificial intelligence (AI) and machine-learning capabilities to capture, interpret and automate existing high-volume and repetitive tasks which were done manually previously.  It enables organizations to effectively automate tasks, streamline processes, increase employee productivity, and ultimately deliver satisfying customer experiences. Digital transformation is disrupting the hospitality industry in many ways. The way guests are consuming hospitality services is changing dramatically as the hotel industry transforms its offerings, products, services, and infrastructure to meet the needs of the digital age.  The hospitality industry is a high-volume transaction-based environment, consisting of data management, bookings, processes, and systems. RPA is becoming a prime technology that can disrupt hospitality management and operations.  For example, hotel/restaurant/leisure bookings, front desk cashiering, financial reconciliation, loyalty processes, and employee rosters may be disrupted through RPA. Chatbot services will integrate with bookings and purchasing, forming a new notification channel for guests. Loyalty and streamlined rewards redemption will be another...
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