RPA (Robotic Process Automation) in Retail: Opportunities for Success

RPA (Robotic Process Automation) in Retail: Opportunities for Success

  Retail has been one of the most dynamic and evolving industries, especially in emerging markets such as China and India. According to a report by eMarketer, the retail industry is expected to reach a mark of $27.7 trillion in global sales by 2020 and along with the growing opportunities; the competition among different players is rapidly rising. With the introduction of disruptive technologies such as AI, IoT, Robotics, Blockchain and the most recent RPA (Robotic Process Automation), retailers are looking beyond the human capabilities to manage these processes more accurately and productively. Human Resources has always been one of the key challenges in the retail industry due to seasonal demand, lack of formal education and long hours work environment. On top, technology is driving several new changes. Customers can browse, compare and buy on their phones. Many of the new retail jobs require better skills and pay more. There is less demand for people who operate sales registers and greater demand...
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Rise of DX economy and digital native industries in Asia

Rise of DX economy and digital native industries in Asia

Digital transformation (DT) – the use of technology to radically improve performance or reach of enterprises – is becoming a hot topic for companies across the globe. Digital transformation is a key topic for business leaders today as its impact is easily understood. In this new DX economy, organisations in every industry will compete based on their ability to hit and exceed a new set of demanding performance Blockchain, immersive interface and other technologies. ...
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MGR Report: Retail Digital Transformation Australia 2018

MGR Report: Retail Digital Transformation Australia 2018

Retail in Australia remains one of the most dynamic industries, despite facing increased uncertainty due to economic and social factors brought about by e-Commerce giants that set a new standard for consumer experience and engagement. The retail digital transformation in Australia is picking up speed, driven in large by intense competition from online marketplaces such as Amazon and Alibaba. ...
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5 Smart Ways to Engage Shoppers with Gift Card

5 Smart Ways to Engage Shoppers with Gift Card

With the end of the year fast approaching and shoppers getting stuck with Christmas shopping duties, retailers can help last-minute shoppers to buy a convenient gift card while increasing customer foot traffic into the store post-holiday season and fuel customer loyalty. It’s been almost two decades since the emergence of the pre-loaded plastic gift, and despite its popularity in the western world, many Asian retailers have not explored and benefited from the gift card programs. Read the full article...
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Retail Touchpoints: Threat or Opportunity?

Retail Touchpoints: Threat or Opportunity?

As a consumer, we often hear news about dying retail brands that we no longer care anymore. For me is not just about the brand and its history that is disappearing, but those people who decided to start that brand and the employees who poured blood, sweat, and tears before they could see the brand is making an impact in the market. Also, I'd like to think about those companies that were supplying products to dying retail brands and the impact on other industries too. Read the full article...
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What retailers should know about machine learning

What retailers should know about machine learning

The retail is one of the most dynamic industry in the world as retailers proactively and constantly looking for ways to attract, retain and support customer through data and analytics at each stage of the shopping journey. Retailers that could effectively utilize machine learning, which include recognizing known patterns and optimizing and planning will be able to make the right decision as what to stock, how much to buy, and what products to suggest to repeat customers. Read the full article...
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