Avaya is Focusing to Innovate it’s Core Products

Avaya is Focusing to Innovate it’s Core Products

Experience Avaya Asia Pacific 2019 came to APAC for the second time with one clear vision: to elevate communications to the next generation of engagement, and connecting enterprises to three key stakeholders (workforce, customer and community) with secure and intelligent experiences. The event brought Avaya senior leadership team from the USA as well as Asia to communicate Avaya new vision, mission, and strategy with partners and clients, and the importance of creating long term sustainable value. Avaya new mission is to transform digital communications software, services, and devices for all sizes of businesses. During the event, Avaya also showcased Avaya Intelligent Xperiences (Avaya IX) which consist of three key components; IX Workplace, IX Contact Centre and IX Mobility. In 2018 Avaya announced that it has completed its debt restructuring and emerged from bankruptcy with a new board and leadership team in place. Jim Chirico, the company’s former chief operating officer, has replaced Kevin Kennedy as chief executive and president. Avaya has...
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Liquor Stocktaking; Transforming the Bar Operations and Improving the Business Bottomline

Liquor Stocktaking; Transforming the Bar Operations and Improving the Business Bottomline

Inventory management and stocktaking are painful processes in the retail industry. However, it can be a far more daunting task for the liquor retail sector due to variances in the quantity of product sold and the level of estimation. Liquor stocktaking has always been a challenge for pubs, bars, clubs, hotels and other hospitality businesses given the fact that there are not many accurate as well as cost-saving options in the hospitality sector. Knowing how much liquor you have on hand at any given time is essential so that F&B manager make sure that the inventory is making it into the menu items and out to paying guests. Also, reliable and efficient stocktaking prevent overpouring as well as theft and wastage in the F&B operation. Most bars rely on pen and paper, physical counting and estimating the liquor left in the bottle. Current stocktaking takes a lot of time. But it’s absolutely necessary to ensure that your profits are not...
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Air Travel; Experience is Everything

Air Travel; Experience is Everything

Source: Linkedin As the holiday season is around the corner, airports are experiencing the busiest period of their operation. Similarly, airlines are preparing to rip off passengers and maximizing their revenue through overweight baggage charges, credit card fees, and upselling and cross-selling other services. On top, they make sure passengers are going to experience high cost, inconvenience, and emotional distress by overbooking flights, separating you from your spouse or partner, and destroyed or lost luggage. Their mission is: to burn your holiday travel experience like a jet fuel!In my recent trip with Singapore Airlines, I experienced a canceled flight and poor communication making me think if airlines really understand the basic meaning of customer experience. Prior to flight time, there was no communication via e-mail or SMS about the delay neither any announcement to inform the waiting passengers at the boarding gate that the flight is delayed. The fact is the airline seems not to have a SOP for delayed or...
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Hospitality IT

Hospitality IT

This IDC Retail Insights study offers IDC's broadest outlook on key technology components within hospitality enterprise applications and the future outlook of the hospitality industry. The industry's broadening adoption of the 3rd Platform (cloud, mobile, social, big data and analytics, and internet of things) will accelerate disruption and change the face of the hospitality industry to reflect new values and services."The hospitality industry is facing new opportunities to rewire existing business operations and invest in technology to redesign existing business models and enhance the customer experience while improving business performance," says Mike Ghasemi, research director, IDC Hospitality Insights Worldwide. Purchase this study...
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Drivers of Change for the Hospitality Industry

Drivers of Change for the Hospitality Industry

This IDC study offers IDC’s broadest outlook on key drivers that will shape the future of the hospitality industry. The industry’s broadening adoption of the 3rd Platform (i.e., cloud, mobile, social, Big Data, and IoT) will accelerate disruption and change the face of the hospitality industry to reflect new values and services.“The hospitality industry is shifting into a new gear due to industry’s adoption of the 3rd Platform, and transforming business and technology strategy to establish new best practices improving customer experience and business performance,” says Chris Holmes, Managing Director, IDC Insights Asia/Pacific. Purchase this study ...
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